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Member Services MI Analyst

Leeds, UK ● Virtual Req #11467
26 April 2022

We have a new opportunity for a Member Services MI Analyst to join our busy Member Services team based in Leeds.
 

In this role, you will support with the timely and accurate collection of data, providing analysis within Member Services.  You will also be pivotal in providing actionable insights and recommendations in line with business objectives. 
 

Role Responsibilities:

  •  Responsible for producing daily, weekly, monthly reports predicting service level and other KPIs.
  • Monitor and review call centre stats, identifying trends and providing detailed reports working closely with Management and the Resource team to ensure accurate SLA and KPI reporting 
  • Design, build and maintain data solutions/reports for timely and accurate Management Information helping Member Services make effective business decisions
  • Contribute to the development of automation tools,reports or processes to help improve the quality of data and data analysis toolkit.
  • Support Member Services continuous improvement through routine and bespoke analysis
  • Feed back any potential improvements to new and existing reporting
  • Present and translate data and analysis in a clear format such as PPT.
  • Undertake ad-hoc tasks as necessary to meet business needs and for own personal development.

Role Requirements:

  • This role would suit someone with a creative and flexible approach to problem solving.
  • Strong IT skills
  • High competency in Microsoft Excel and/or Power BI
  • Comfortable working with large amounts of data.
  • Creates a motivating and engaging culture for team and members
  • Has strong leadership skills which enables you to lead on continuous improvement and gain buy in from all team members and colleagues. 
  • Is a trouble shooter and has a solution orientated approach. 
  • Is commercially aware and uses knowledge and experience to drive success of PureGym
  • Is an ambassador of the PureGym values
  • Can positively challenge to bring out the best in others
  • Takes ownership for performance and ensures that all targets are met
  • Has strong communication, time management and organisational skills
  • Has the ability to manage numerous projects whilst remaining calm
  • Is resilient and passionate about their role

Please apply with your CV ASAP

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Other details

  • Pay Type Salary
Location on Google Maps
  • Leeds, UK
  • Virtual